Stop losing revenue
to preventable returns
Duplicate orders, fake customers, wrong items shipped, pending orders missed. Storemate detects every problem automatically — before it becomes a return.
No card needed. Full setup handled. First order processed together.
What costs you 20% of your revenue
Returns don't happen randomly. They happen for specific, identifiable reasons — and most can be stopped before the order ever ships.
Duplicate Orders
Customer orders the same item from Facebook, Instagram, and Daraz simultaneously. You ship three times. They return two. Margin destroyed.
Fake Customers
Problem buyers place orders, receive products, and immediately request returns. Or claim non-delivery. Your return rate spirals from the same few people.
Wrong Items Shipped
Staff misread orders. Wrong size. Wrong colour. Wrong product entirely. Customer receives the wrong item. Automatic return. Lost margin. Lost time.
Pending Orders Missed
Customer places a new order while their previous shipment is still in transit. You don't notice. You ship again. Now they have duplicates — and return one.
Return Processing Costs
Each return costs time, shipping, restocking, quality check. A 20% return rate means 20% of your revenue spent processing returns instead of generating profit.
Reputation Damage
High returns signal poor quality to marketplace algorithms. Your listing drops. Customers buy from competitors. One bad reputation is very hard to reverse.
Smart detection at every stage
Two detection phases: when an order is placed, and when it syncs to your courier. Problems caught before they become returns.
Same order, multiple channels — detected instantly
Customer orders the same item from Facebook, Instagram, and Daraz simultaneously. Storemate detects the duplicate in real time and flags it before you process either order.
- Detects duplicates across all connected sales channels
- Flag appears before you process either order
- Contact customer to confirm which order to ship
- Ship once — no double shipments, no returns
Problem buyers blocked before they can order again
You identify a chronic returner. Block them in Storemate. If they order again under the same contact, the system flags it instantly for manual review before any processing happens.
- Block problematic customers after first bad experience
- Any new order from blocked contact triggers an alert
- Manual review required before the order ships
- No more repeat losses from the same customers
New order while pending — you're alerted before it ships
Customer forgets they already ordered and places a second order while their first shipment is still in transit. Storemate alerts you instantly so you can confirm before processing the duplicate.
- Monitors all pending deliveries in real time
- Instant alert when same customer orders again
- Reach out to customer — most duplicates are accidents
- No duplicate shipments ever leave your warehouse by mistake
Every customer's history visible before you decide
Every order surfaces the customer's complete history: previous purchases, return rate, complaint history. You process every order with full context — never blind.
- Complete order history for every customer on one screen
- Return rate visible before you commit to shipping
- Previous complaints and issues surfaced automatically
- Make informed decisions — not guesses
Orders sync directly from Storemate to your courier — no retyping, no upload, no copy-paste errors.
- No wrong addresses from manual typing
- No wrong item codes entered by hand
- Courier receives complete, accurate data first time
See every order syncing live — what completed, what failed, what needs attention. No mysteries.
- Live view of all syncing orders
- Successful syncs confirmed in real time
- Nothing disappears into a black hole
Product descriptions, special instructions, branding and packaging notes all sync automatically — nothing retyped, nothing lost.
- Special instructions reach courier intact
- Branding and packaging notes transfer perfectly
- Zero information loss in the handoff
Send the same order to multiple courier companies simultaneously. Compare and choose the best option before committing.
- Sync to multiple couriers simultaneously
- Compare delivery speed and cost in real time
- Switch carriers without re-entering any data
Sync fails? You see it the moment it happens. System shows exactly what failed. One-click resync. Problem fixed before the customer knows.
- Alert fires the moment any sync fails
- Detailed breakdown of the failure
- One-click resync to fix immediately
Courier delayed? Switch providers at the last moment. System transfers all data instantly — no re-entry, order ships on time.
- Switch couriers at last minute, no re-upload
- Full data transferred to new courier automatically
- Orders arrive on time — happy customers
Without detection vs with Storemate
Every preventable return is a direct loss. Here is exactly what changes.
Ready to reduce returns
by 20%?
3 months free. Full setup handled by our team. Your first order processed together with us. No card needed.
Already used by 30,000+ Sri Lankan sellers across Daraz, Facebook, Instagram, Kapruka and more.